Returns & Refunds
Your satisfaction matters to us. If something is not right with your order, we are here to help.
Damaged, wrong or faulty items
If you receive a damaged, incorrect, or faulty product, please contact us within 3 days of delivery with a photo, and we will arrange a replacement or refund.
Unopened items
For hygiene and safety reasons, beauty, skincare and personal-care products can only be returned if they are unopened, unused and in their original sealed packaging. Please contact us first before sending anything back.
How to request a return
- Message us on WhatsApp or via our Contact page with your order number.
- Tell us the issue (a photo helps for damaged or wrong items).
- We will guide you through the next steps.
Refunds
Once a return is approved and received, we process your refund or replacement promptly. For Cash on Delivery orders, refunds are arranged in the most convenient way for you.
Questions?
Contact us anytime — we reply in Arabic and English and we will always do our best to make it right.
Please review this policy and adjust the return window or terms to match your business before launch.