Frequently Asked Questions
Are your products 100% authentic?
Yes. Every product we sell is genuine and sourced to be 100% authentic. We never sell imitations or counterfeits.
Do you offer Cash on Delivery (الدفع عند الاستلام)?
Yes — Cash on Delivery is available across Oman. You only pay when your order arrives at your door. No card or online payment is required.
How much does delivery cost?
Delivery is FREE across all of Oman — including Muscat, Salalah, Sohar, Seeb, Nizwa and other regions.
How long does delivery take?
Most orders arrive within 2–4 days. Delivery to some areas in Dhofar and remote regions may take slightly longer. We confirm every order and keep you updated.
How do I place an order?
You can order directly on our website, or message us on WhatsApp and we will place the order for you. Either way, you can pay cash on delivery.
Will you confirm my order?
Yes. After you order, we contact you (usually by WhatsApp) to confirm your details and delivery address before dispatch.
Can I return or exchange a product?
Yes. If there is an issue with your order, please contact us and we will help. See our Returns & Refunds page for full details.
How can I contact you?
The fastest way is WhatsApp. You can also reach us through our Contact page. We reply in Arabic and English.
توصيل مجاني · الدفع عند الاستلام · منتجات أصلية 100%