Returns & Refunds

We sell only 100% authentic products, and we want you to be happy with every order. If something is not right, we are here to help.

Damaged, wrong or faulty items

Check your order when it arrives. If an item is damaged, incorrect or faulty, message us on WhatsApp within 48 hours of delivery with your order number and a photo.
We will send a replacement or issue a full refund, and we cover the return delivery.

Change of mind

Unopened, sealed items in original packaging can be returned within 30 days of delivery.
For hygiene and safety reasons, skincare, hair care, cosmetics, supplements and oral-care products cannot be returned once opened or used.
Items marked "Final Sale" are not eligible for return.
Return delivery for change-of-mind returns is paid by the customer.

How to start a return

Message us on WhatsApp at +968 7500 5440 or email support@beautywellnessoman.com with your order number and the reason. We will confirm the return and arrange collection or give you the return address.

Refunds

Once we receive and check the item, we confirm your refund within 2 working days.
Cash on Delivery orders are refunded by bank transfer or store credit within 7–10 working days.
Original delivery charges (if any) are non-refundable unless the return is due to our error.